This guide explains the difference between VoIP and landline telephones, what services they provide, and what the costs could look like. Scroll down to learn more about the value VoIP vs. landline phone can bring to any company going into 2021.Voice over Internet Protocol (VoIP) is a telephone system that revitalizes the way many businesses interact with their customers, providing a more efficient and cost-effective solution for businesses looking to grow their business. VoIP allows companies to gain the advantage of detailed reports based on call volume, call recording, and also eliminates the need for an actual phone by using software on a computer and a headset, such as in a call center setting. If you have heard of a VoIP platform but are not sure how it can help your business, this article is a great resource and may answer any questions you might have.
Voice over Internet Protocol (VoIP) is a telephone system that revitalizes the way many businesses interact with their customers.
VoIP provides a more efficient and cost-effective solution for businesses looking to grow their business. VoIP allows companies to gain the advantage of detailed reports based on call volume, call recording, and also eliminates the need for an actual phone by using software on a computer and a headset, such as in a call center setting. If you have heard of a VoIP platform but are not sure how it can help your business, this article is a great resource and may answer any questions you might have.
VoIP is a way to send and receive voice calls just like landline phones.With VoIP however, service is provided via an internet connection instead of over a traditional copper landline connection. It includes all the features landline phones do, as well as a plethora or wonderful tools that overhaul the way most business owners think about communication in the workplace. The benefits are many, including eliminating dependence on physical lines, which means it is easier and cheaper to increase the number of phones while your workforce grows. VoIP providers offer a variety of options to sell your business a locally hosted online system (IP PBX) or alternatively host the entire setup in the cloud. Each of these measures has its own benefits, which we go over in detail below.
A POTS (Plain Old Telephone System) is what we call a traditional landline telephone system, that we’ve all known decades. Landline telephone service is provided on the premises of a company that has the infrastructure to create a direct line connection to the home or business. Landline telephones are the most common type of fixed telephone in the world.
There is a private branch system (PBX Connector) installed for office environments where multiple telephone lines are required, where the physical components of the system need to be maintained, and it is also significantly more expensive than a VoIP setup due to hardware dependency. This technology has been tried and true for many years, but has hardly been developed in recent years.
Because landline is dependent on the physical hardware it needs to operate, it can become expensive when a business needs to expand, and add more employees.
A PBX connector is a piece of hardware that is necessary when setting up new landline phones in an office building, and it’s not exactly cheap. With a VoIP system, it’s modular and easy to add in more lines. A VoIP phone needs only to be plugged into an ethernet data port, just like any laptop or computer would. It does not require a telephone jack. You can even use what’s called a Soft Phone, which provides a fully functioning phone with a software program on any computer with a headset for audio.
One of the typical indicators used to compare the suitability of different telephone systems for companies with different requirements is what we call the total cost of ownership. The cost of choosing between VoIP and traditional fixed-line telephones. This includes the costs of the existing network infrastructure and the costs of installing and maintaining new lines, equipment and hardware.
Investing in a telephone system that can grow with your business is important, but it can be difficult to take into account all the possible costs and overheads associated with a new telephone system. Make sure the system you choose can be easily upgraded to handle large volumes of incoming and outgoing calls without the hassle of getting a completely new system again. 2021, like 2020, will likely involve a lot more remote communication than in person communication due to the COVID-19 Pandemic. This means crystal clear communication for employees and consumers alike is going to make a big difference in the ability to increase sales this year.
Some of these functions are critical to your business and could provide enormous added value, while others are not. There is a wide variety of industries that require telephone communication and customer service tracking of different sorts. With a VoIP phone system, you can customize what functions are valuable to your business. High call volume metric reports show exactly how many calls came in and where the callers were directed based on their need. Fully customizable auto-attendants can be created with detailed lists of call-in options, that are easily reprogrammed in minutes based on changing needs. Recording software gives administrators the ability to easily find and listen to any phone call they may need to. All of these features and more are possible but not always necessary.
Modern VoIP telephony solutions have never been more flexible and customizable.
Ask your potential service provider for training for employees and phone users (including new employees who join your company after you set up your PBX) and take advantage of the many opportunities available to you and your company. Modern VoIP connections are very reliable, most providers offer 99.9% availability.
If you are looking for an upgrade in communication for a business, and not sure where to look, Technology Resource Group is happy to offer guidance in this field as well as all sorts of business technology resources. VoIP offers a range of options and flexibility that landlines simply cannot offer. If you are looking for a rich service that offers more than just standard telephony, VoIP is a clear winner over landline telephones. As a digital service, you are more versatile and can interact with a wider range of existing services, giving you more control over your communications at the touch of a button.
Employees no longer need to be tied to their desks.
Employers in 2021 have been faced with the needs to make sure their employees can work more flexibly. Employees can access a VoIP line from anywhere in the world, from their home or office, or even from a remote location. There are even more features as well, such as voicemail to email, remote call forwarding, video calling, and chatbox communication support. In addition, VoIP is often a cheaper alternative to traditional fixed networks and is becoming much more popular. Simply put, VoIP services are a much better alternative than the modest 21st century fixed network that has served us so well for so long.
If you have questions or concern about your landline or VoIP service, or any of the features that can be offered with upgrade, Technology Resource Group is a dedicated team of professionals that partner with many leading manufacturers, and would be delighted to hear from you. Give us a call at 864-867-1600 or send us an email at email@example.com.