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The past few decades have witnessed a rush in technological advancements to the point that businesses and people can now interact with each other over vast distances in real-time. The overall transmission of voice and multimedia content has never been more critical. Our company specializes in offering unified communications as a service to all clients which covers instant messaging, telephony, contact centers, video or audio conferencing, and more.
U.C.a.a.S. UNIFIED COMMUNICATIONS AS A SERVICE
We offer many Unified Communication platforms that have been designed to integrate with CRM applications like Salesforce, automatic call logging and click to dial features. This allows teams in each department to communicate to one another ensuring stronger contact center communication. U.C.a.a.S. Also keeps costs low when compared to traditional methods because everything is centralized on a single platform with only one bill to pay.
As the remote workforce continues to grow in the wake of the Coronavirus pandemic, being able to communicate with both your clients and employees has never been more critical. While instant messaging, emails, and video chats have their place in the communication field, conference calling remains the primary communication tool used in today’s work environment. Most organizations now turn to conference call services, especially in situations where face-to-face meetings aren’t possible. Conference calls now allow groups of professionals to communicate and interface remotely. When used effectively, conferencing can help make businesses even more productive.
SIP-based real-time communication services can revolutionize businesses by letting them upgrade their PBX to internet-powered phone systems. SIP trunking is more reliable and enables you to optimize your business communications. An ITSP(internet telephony service provider) enables effective communications from clear voice calls to high-quality video conferencing. You never need to risk your business’ reputation with poor calling experiences. Unlike a conventional PBX, the hosted PBX service provides the same features, but with additional hardware and programming solutions. For one, your business phones don’t connect directly to the internet server. Rather, office phones connect through VoIP servers that are securely hosted.
Also referred to as Managed VoIP. This is a form of VoIP service where the VoIP servers, equipment, and services are hosted by a VoIP provider. A hosted VoIP helps to manage calls and route them to and from the user’s existing telephony equipment and system. Hosted VoIP can save businesses from potentially expensive costs, such as having to invest in VoIP equipment and personnel to manage the system. Technology Resource Group can also provide Vanity Numbers as well. Setting up a vanity telephone number for a business is one of the best ways of standing out against the competition because they look professional and are generally toll free for callers.
POTS(plain old telephone system) is basically an analog voice transmission telephone system that’s implemented over copper paired wires. POTS is the telephone line technology that most people grew up knowing. POTS networks were generally meant to facilitate voice communication via copper cables between countries and continents.
Today’s communications technology is more steered toward PSTN(public switched telephony network), which are more advanced communications systems. PSTN communications systems may include VoIP as an example. PTSN has managed to place switches at designated points in the network, making communications more effective.
The PRI(Primary Rate Interface) is an end-to-end telecommunications connection that allows for several concurrent transmissions of voice, video, and data traffic between the user and the network. To get a better understanding of PRI and how it works, you can look into its many features that include MPLS, ring groups hold music, and auto attendants. This has enabled communications providers to increase the number of communications channels available.
Customers always expect the best services provided to them by the businesses they interact with. Everyone always wants to have personalized attention from the customer service team. The convenience of ‘anytime’ access to information is also a top priority. Customer demands are seemingly unquenched. That being said, the need to have an effective, working contact center is imperative.